Airlines 'reject 95 per cent of claims for delays'
European airlines have been accused of obstructing passengers who seek compensation for delays and cancelled flights.
A website that offers assistance to travellers with claims has come up against airlines that refuse to share information and others that reject all complaints out of hand, forcing passengers to endure a lengthy and often off-putting procedure.
“Passengers are often not aware of their rights,” said Raymond Veldkamp from Flight-Delayed.com, which has represented fliers in seven European countries, including 800 from Britain. “They will usually be fobbed off with vouchers for a future flight, when they are entitled to proper compensation.”
Mr Veldkamp said that carriers reject claims “95 per cent of the time” and deliberately fill their letters to claimants with legal jargon, which often puts passengers off.
He urged airlines to be more open with information about delays, and singled out Ryanair as one of the most difficult companies to deal with. The no-frills carrier responded in typically dismissive style, describing the claims as “ambulance-chasing rubbish”.
Under current regulations, passengers flying to or from an EU, Swiss, Norwegian or Icelandic airport or with an EU, Swiss, Norwegian or Icelandic airline are entitled to meals, refreshments and free telephone calls if their flight is delayed by three hours or more. Since 2009, passengers facing such delays have also been entitled to cash compensation of between €250 (£204) and €600 (£490), depending on the length of the flight. But in Britain, all such claims have been on hold since August 2010, pending the outcome of a legal challenge by airlines including BA and easyJet.
A spokesman for the Civil Aviation Authority said that the latest ruling could now oblige airlines to reconsider hundreds of existing claims.
Mr Veldkamp said an estimated €90 million (£73m) in claims was outstanding, but he did not expect the ruling to make the process any easier for passengers.
“Airlines try to mark every case as an 'extraordinary circumstance’,” he said. “Ill crew, broken cockpit doors, congested toilets… we receive odd justifications on a daily basis.”
Nick Trend, Telegraph Travel’s consumer editor, agreed that a sudden change in what passengers are able to claim for is unlikely.
“Unfortunately, the definition of 'extraordinary’ is used to cover most delays, including those caused by bad weather, strikes and political instability,” he said.
“In practice, it is only in a relatively small proportion of cases, such as when an aircraft develops a technical problem, that the airline becomes liable. And airlines hold all the cards – it may be a hard and expensive process for a consumer to prove what caused the delay.”
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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.
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Tuesday 26 July 2016
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Thursday 21 July 2016
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Wednesday 20 July 2016
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Tuesday 7 June 2016
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Friday 3 June 2016
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For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation.
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you should try with this even though Airline already refused to pay you with several reason.
Monday 30 May 2016
It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31.
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Friday 27 May 2016
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Thursday 26 May 2016
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Tuesday 24 May 2016
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Monday 23 May 2016
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Wednesday 18 May 2016
Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.
Thursday 12 May 2016
My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss.
I have received £195.62 minus a 25% charge, I actually received £145.07.
All this took approx 5 weeks from beginning of claim to having payment into bank.
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Tuesday 10 May 2016
Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.
Monday 9 May 2016
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Saturday 7 May 2016
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Tuesday 19 April 2016
My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!
Tuesday 12 April 2016
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