Check your flight!
In a few simple steps you can check if you are entitled to compensation.
1
Check your flight
Check
2
Fill in your details
Information
3
Upload your documents
Documents
Tell us about your flight
Flight number
Flight date
Departure airport
Arrival airport
No problem! please fill in your flight details manually
Your flight details:
Select your flight:
What was the problem?
Select an option
I missed this connecting flight
Flight delayed
Flight cancelled
Flight rebooked
Flight diverted
Denied boarding
Flight was on time
Searching flight...
Connecting flight
Connecting flight
Add connecting flight
Continue
Were you offered a replacement flight?
No
Yes
Submit the details of the alternative flight(s)
Flight number
Flight date
Departure airport
Arrival airport
No problem! please fill in your flight details manually
Your flight details:
Select your flight:
What was the problem?
Select an option
I missed this connecting flight
Flight delayed
Flight cancelled
Flight rebooked
Flight diverted
Denied boarding
Flight was on time
Searching flight...
I no longer have the details
Add an alternative flight
Did you arrive at the gate & check-in counter on time?
Yes
No
Did the airline provide you a reason why you were denied boarding?
Yes
No
How many passengers were on your booking?
1
2
3
More
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How long was your delay at your final destination?
2 hours or more
Less than 2 hours
I did not fly
How long was your delay?
3 hours or more
Under 3 hours
Decided not to fly
When were you informed of the cancellation?
Less than 7 days before the scheduled departure
Between 7 and 14 days before the scheduled flight date
Over 14 days before the scheduled flight date
What is your email address?
Email address
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