Submit your claim for flight delay compensation

Tell us about your flight

Flight number

Flight date

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Were you offered a replacement flight?

No

Yes

Submit the details of the alternative flight(s)

Flight number

Flight date

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I no longer have the details

Add an alternative flight

Did you arrive at the gate & check-in counter on time?

Yes

No

Did the airline provide you a reason why you were denied boarding?

Yes

No

How many passengers were on your booking?

1

2

3

How long was your delay at your final destination?

2 hours or more

Less than 2 hours

I did not fly

How long was your delay?

3 hours or more

Under 3 hours

Decided not to fly

When were you informed of the cancellation?

Less than 7 days before the scheduled departure

Between 7 and 14 days before the scheduled flight date

Over 14 days before the scheduled flight date

What is your email address?

Email address

Keep me up to date on travellers’ rights and news

Check your flight!

I missed this connecting flight

No problem! please fill in your flight details manually

Connecting flight

Connecting flight

Submit the details of the alternative flight(s)

I missed this connecting flight

No problem! please fill in your flight details manually

Check your flight!

I missed this connecting flight

No problem! please fill in your flight details manually

My flight is not on the list

Connecting flight

Connecting flight

Submit the details of the alternative flight(s)

I missed this connecting flight

No problem! please fill in your flight details manually

My flight is not on the list