Assessment of legal validity
We help with claiming up to €600.00 in compensation and/or the refund of your ticket.
Is your flight with KLM delayed, cancelled or overbooked? Then your rights are protected and due to EU legislation, you can claim compensation for up to 600 euros (around £530 depending on the exchange rate). This page will help you understand your rights as a passenger, know the exceptions and, above all else, teach you how to receive the compensation you are entitled to as a passenger.
KLM is also known as the Royal Dutch airline and it is the biggest airline in the Netherlands. However, this doesn’t mean that all flights with KLM operate smoothly. Not all passengers are aware that if their flight is delayed, cancelled or overbooked, they are entitled to compensation. Under Regulation (EC) 261/2004, your rights are protected in the event of any flight disruptions. However, there are certain conditions that need to be met for you to be able to claim compensation.
Under the regulations set by the EU, passengers may receive compensation if the delay, cancellation or denied boarding was due to fault of the airline. More specifically, if the reason falls under the responsibility of KLM. Unless the root cause of your flight disruption was an ‘extraordinary circumstance’, KLM will have to compensate you. Extraordinary circumstances may entail adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
In case your flight with KLM is delayed, cancelled or overbooked, the airline should provide you with care apart from compensation. This will normally include:
If you have not received the appropriate care from KLM then you are entitled to request a refund for any expenses you may have meade because of the disruption. It is important that you keep all your receipts for these expenses as you want to be able to prove that these expenses were made because of your flight delay, cancellation or overbooking.
The amount you may receive in compensation is set by Regulation EC 261/2004 and is defined by the flight’s distance between the departure and arrival airports. In case you have booked connecting flights, these will also count as a factor to the amount of compensation you may receive. In effect, the distance between your departure airport and your final destination will determine the amount of compensation you may receive.
Connecting flights are only covered by the regulations if they are booked under the same booking reference, the same ticket or itinerary.
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600 so the total amount in British Pounds may vary according to exchange rates.
The information below is frequently required to claim compensation for your flight's delay or cancellation successfully. So make sure to keep a copy of the documents that contain this information.
Oftentimes airlines avoid paying passenger claims by making it as hard as possible for them to argue that they are, in fact, entitled to compensation. Airlines usually reject claims by arguing that the disruption was caused by an extraordinary circumstance. However, that does not mean that you are not entitled to be compensated if your claim has been rejected by the airline and you can always opt to use a specialised service.
Here at Flight-Delayed, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our 25% win-fee. If you wish so, we can take care of everything and help you enforce your rights!
Once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by KLM, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
KLM’s route network, consisting of 120 airplanes, services 145 destinations in 70 different countries. If those numbers aren’t impressive enough, last year KLM transported more than 50 million passengers. The company generally tends to be rather punctual, with an arrival rate per hour of 87.89% on average.
Assessment of legal validity
Accurate flight data
Assessment of weather data
Composing of letters
Support when you need it
More than one passenger
Expert legal team
Legal process fully included
No win, no fee