Jobs

Flight-Delayed/Green Claim is a young and dynamic company, located in the heart of Amsterdam. Together we are building the travel company of the future and we are fast expanding throughout Europe. We're always looking for enthusiastic and creative minds to join our international team. So join us now!


Flight Compensation Specialist (English speaking)

Are you a pro in planning and organisation? Is helping out passengers with complex travel issues a piece of cake for you? Proper language skills? Please read on!

About us
We are a fast-growing, international company that helps passengers with claiming compensation in case of delays, cancellations and denied boarding. Through one of our international websites (for instance Vlucht-Vertraagd.nl, Flug-Verspaetet.de, Vol-Retarde.fr and Vuelo-con-Retraso.es) passengers are able to ask us for help for their travel issues.  

What do we do?
We have assisted hundreds of thousands of passengers from our headquarters in Amsterdam and our offices in Frankfurt and Paris and we double in size every year. Partly thanks to our fast growth, we are continuously developing, launching new websites and expanding our team with new, curious and ambitious minds from all over the world.

What are we looking for?
We’re looking for someone to join our Flight Compensation Specialists team. Because of the international setting (main language is English), we prefer someone who has experience in the tourism or aviation industry. We are looking for someone who is pro-active and is able to come up with creative solutions for (ad hoc) issues. You can turn chaos into order and ensure that our customers get the help they need.

Tasks

  • Dossier management and solving complicated questions/issues;
  • Customer care via e-mail and telephone;
  • Administrative tasks;
  • Contact with airlines and travel agencies;
  • Experience with booking systems or flight databases is an advantage.

Qualifications

  • Minimum Higher Education/University education level;
  • You have strong communicative, social and organisational skills and you’re pro-active;
  • Excellent English skills.

What do we offer?

  • A fulltime position in a young and ambitious team (32 hours is negotiable);
  • Flexible and enjoyable work environment;
  • A varied set of tasks with a lot of responsibility and career opportunities;
  • Our headquarters are at the Overtoom, which is easily accessible by public transport.

Interested?
Would you like to be part of a fast-growing international organisation? Send your application per e-mail to jobs@vlucht-vertraagd.nl attn. Sanne Blankestijn, with at least:

  • Your CV (including picture);
  • A motivational letter.

Junior Claims Specialist (English speaking)

About us:
We are a fast-growing, international start-up that is conquering Europe. We are working to conquer the rest of the world, from our headquarters in Amsterdam. We’re going strong and we have recently opened offices in Frankfurt and Paris. Green Claim aims to assist all passengers that have experienced a disrupted flight and we have assisted hundreds of thousands passengers in Europe already. One of our goals is to help passengers from as many countries possible. In order to do this,  we’re always expanding to new countries. Our international team consists of curious and ambitious minds, full of wanderlust!

What do we do?
Did you know that when your flight is delayed, cancelled or overbooked, you’re entitled to compensation? No? Then you’re one of many who aren’t sufficiently aware of their rights as a flight passenger. We communicate with airlines from all over the world on a daily basis to ensure that passengers get the compensation they’re entitled to. By doing this we try to change a negative travel experience into a positive one. 

What are we looking for?
Our team consists of a group of smart, driven and young people who make helping passengers their priority and have a hint of fighting spirit in them (standing up against big airlines is not always a piece of cake!). We’re looking for ambitious individuals who would like to join the UK Claim Specialists team. Aside from a fighting spirit, it’s also important that you enjoy being a bit of a detective in finding the best solution to any problem, that you are able to work in an efficient and orderly manner and that you add a personal touch to our services. We will train you to become the ultimate Claims Specialist!

Tasks

  • Answering complicated customer questions via e-mail and phone;
  • Dossier management and composing documents;
  • Analysing flights, flight schedules and cases.

Qualifications

  • You have an analytical mind;
  • Minimum Higher Education/University education level;
  • You have strong communicative and social skills;
  • Excellent English skills;
  • Administrative tasks don’t scare you off;
  • You’re a true detective, who’s able to come up with innovative solutions.

What do we offer?

  • A fulltime position in a young and ambitious team (32 hours is negotiable);
  • Flexible and enjoyable working environment;
  • A varied set of tasks with a lot of responsibilities and career opportunities;
  • Our headquarters are at the Overtoom, which is easily accessible by public transport.

Aside from your daily tasks, we have lots of activities to keep our team strong; drinks on Friday afternoon; a yearly team outing, weekly boot camp in the Vondelpark, work trips to the Frankfurt office and you can challenge your colleagues for a game of pool or Mario Kart on the Nintendo 64. 

Interested?
Would you like to be part of a fast-growing international organisation? Send your application per e-mail to jobs@vlucht-vertraagd.nl attn. Sanne Blankestijn, with at least:

  • Your CV (including picture)
  • A motivational letter.

Administrative Worker Claim Process (English speaking)

About us
Founded in 2010, Green Claim currently operates in 8 countries, including Germany, France, and the UK. Our aim is to support as many customers as possible and expand our services to other countries as well. Headquartered in Amsterdam, with additional offices in Frankfurt and Paris, we have successfully helped hundreds of thousands of passengers and we are growing rapidly, doubling in size every year!

What do we do
When their flight has been delayed or cancelled, passengers have a right to compensation based on EU law. We make sure that airlines pay what they are supposed to; no one does this better than us! Our goal is to set things right, ensure passengers are heard and their rights enforced, and we help and support our clients along the way – all the way.

Waar zijn we naar op zoek?
We need more staff to help us make this process clearer and more straightforward for our customers. We are therefore looking for several Administrative Support Staff for our UK country team to help us build a solid foundation for Green Claim.

An informal and fun work environment is important to us; you will be able to work independently whilst still enjoying a strong team spirit.

The job:

  • Build and maintain client dossiers, including drafting of official documents;
  • General administrative tasks;
  • Customer Service and Support;
  • Account and financial management (no accountancy experience required).

Person specification:

  • Higher education/University degree;
  • Excellent written and verbal communication skills in English (additional languages preferred but not required);
  • Preferably experience in administration and/or secretarial tasks.

Wat we offer:

  • A full-time position (32-hour contracts are possible);
  • A flexible and informal work environment;
  • A seven month temporary contract with the view of a permanent contract;
  • A central office location which is easy to reach via public transport.

Interested?
Do you want to be part of a fast-growing, international organisation? Please send your letter of motivation and a CV with picture to jobs@greenclaim.nl f.a,o. Sanne Blankestijn.