Was your flight delayed, cancelled or overbooked? Claim your compensation!

You may be entitled to receive up to €600.00 per person.

Cancelled flights give you the right to claim compensation


Air passengers’ rights are protected when they experience a cancelled flight. Cancelled flights may very well mean that passengers should get compensation from the airline. According to European regulations, in case of flight cancellations, airlines must pay compensation of up to EUR 600 per passenger. Now you know, so be sure to take action!


Submit your flight date and flight number in our 'claim calculator' and in seconds you will know how much compensation you're entitled to. We can make claiming easier and also increase your chance to really make the airline pay. The most important thing is to not let the airline get away with it.

Why would you get help? Although the airlines are obligated (on a legal basis) to compensate their passengers, they usually give them a hard time by arguing that delays and cancellations were caused by an extraordinary circumstance. About 95% of all claims get turned down by the airlines at first.


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Cancelled flights, when do airlines refuse to pay compensation?


Airlines will very often utilise "force majeure" to get out of paying the compensation that their passengers are entitled to. However, more often than not, this extraordinary circumstances do not apply. Please do take into account that some circumstances, like a volcanic eruption or a terroristic threat, are in fact scenarios wherein the cause of the cancellation should be considered and event of force majeure. In such scenarios, the airline is not required to pay compensation.

A next step could be a complaint at the national enforcement body in the country where the problem (cancellation) occurred. However, since most people just decide to stop taking action, the airline will achieve its objective. This is exactly what the airlines want; to scare you, so you will leave them alone.


During which cancelled flights will I be entitled to compensation?


Regulation EC 261/2004 will apply to the following flights and you will be entitled to compensation when these conditions apply:


  • All flights departing from the European Union and also the ones arriving in the European Union while being operated by a European carrier
  • The original cause of your cancellation cannot be considered an extraordinary circumstance
  • If you’ve been offered a replacement flight and you’ve arrived at your final destination exceeding the scheduled arrival time in the original booked by at least two hours.
  • If you have decided not to fly after your flight hast been cancelled. In this scenario, you may also be entitled to a refund.


The airline is not obliged to pay compensation for a cancellation when:


  • They informed you of your flight’s cancellation 14 days in advance
  • They informed you of your flight’s cancellation between 7 and 14 days in advance but they offered you an alternative flight that would let you reach your final destination with a delay lesser than 4 hours when compared to the original ticket. This flight should not depart more than 2 hours earlier than the time established in the original booking
  • They informed you of your flight’s cancellation within 7 days of the departure but they were able to offer you an alternative flight that would let you reach your final destination with a delay lesser than 2 hours when compared to the original ticket. This flight should not depart more than 1 hour earlier than the time established in the original booking.


Please note that if your flight does not meet the criteria above but you did encounter a substantial delay or cancellation, the airline is still required to offer assistance and care in the form of refreshments, meals, use of telephone, accommodation (in some cases) and transportation between the airport and the accommodation.


My flight was cancelled, how much money can I get as compensation?


The distance covered by your flight's route will determine the amount that you’ll receive as compensation for your cancelled flight. As established by the regulation, the amounts would be as follows:


  • For all flights of 1,500 kilometres or less, EUR 250
  • For all intra-Community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres, EUR 400
  • For all other flights (routes covering a distance greater than 3,500 kilometres) you'll be entitled to receive EUR 600*


*In this case, if you’ve arrived at your final destination with a total delay greater than 3 hours but lesser than 4 hours, the airline will be able to apply a 50% reduction to the total amount established in the regulation.


Why is the compensation for cancelled flights in euros and not in pounds?


Regulation EC 261/2004 establishes the amounts in euros. Therefore, when it comes to compensation for cancelled flights, the airlines will also pay the claims in euros. Here at Flight-Delayed.co.uk we will send you your compensation in GBP (£) when we've successfully claimed it.


Want to know if your delay, cancellation, re-routing or denied boarding entitles you to compensation? Please go to our 'claim calculator'. Fill in your flight number and the date of your flight and we will tell you almost immediately if and how much money you can claim from the airline.


Every year, about 500 million people suffer from flight delays and cancellations and 30 million of them have the right to get compensation. Money that up until now remained with the airlines, amounting to almost three billion euros every single year!


Exercise your rights, claim now!

Trustpilot-Reviews of Flight-Delayed.co.uk


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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

Really simple to use, and didn't take very long for my claim to be processed.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.

Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...

Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!

This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.

i have had great help with the flight delayed trip thankyou very much to u and team

Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it's very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.

It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.

Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you

Didn't expect result But cash son it's way to.me. Thank you. Great company

What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed

Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.

What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.

Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!

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