Was your flight delayed, cancelled or overbooked? Claim your compensation!

You may be entitled to receive up to €600.00 per person.

In what circumstances are you entitled to a flight refund?

 

Financial compensation or reimbursement of your original ticket. These are the options the airline has when you encounter a long flight delay, a cancellation or when you are denied boarding. Regulation 261/2004 determines in which cases the airline should offer you one of these options. 

 

Regulation (EC) no. 261/2004 was set up by the European Parliament and Commission in order to better protect air passengers. This Regulation explains what airlines should do and what their customers are entitled to when they are delayed as a result of a flight delay, flight cancellation or a case of denied boarding. Unfortunately, despite these rules and guidelines being set up, it is still very difficult to get compensation or a flight refund from the airline. In this article, we will focus on flight refunds. If you want to find out more about getting compensation from an airline, please refer to our articles on flight delays, flight cancellations, and denied boarding.

 

A flight refund: am I eligible to receive a refund?

 

So when are you entitled to receive a flight refund? The checklist below will help you determine whether you may be entitled to receive a refund by listing the cases in which you would not be entitled.

When the airline gives you a refund, they have to do so within seven days, and they have to reimburse the full cost of your ticket. This would be the full price at which you bought the ticket, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer serves any purpose in relation to the passenger's original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest opportunity. Or they have to offer you re-routing.

 

You will not be entitled to get a flight refund if:

 

  • You were informed about the cancellation or delay at least two weeks before the scheduled time of departure: as long as it's announced at least two weeks in advance, airlines are free to change their flight schedules as they please;
  • The cancellation or delay was announced between two weeks and seven days before the scheduled time of departure and your new time of departure isn't more than two hours before the scheduled time and your new time of arrival at your final destination is no more than four hours later than the scheduled time of arrival;
  • If the airline informed you fewer than seven days before the scheduled time of departure and your new departure time is no more than one hour before scheduled time of departure and your new time of arrival is no more than two hours later than the scheduled time of arrival.

 

Want to find out more about when you qualify for a ticket refund? Please check the Regulation (EC) no. 261/2004.

 

If you want to find out if you are entitled to receive financial compensation from the airline, check your flight and find out. Submitting your flight data to our flight calculator will tell you whether your flight would qualify you to receive compensation under Regulation. We can then help you claim this money from the airline.

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