Claim flight compensation in the UK for a delayed or cancelled flight
Do you live in the UK and you have suffered a flight delay or cancellation? Here is the most relevant information regarding claiming compensation. However, you don’t actually need to live in the UK or be a UK resident in order to be able to claim compensation for a delayed or cancelled flight. If you were flying to or from the United Kingdom, your rights are protected by Regulation EC 261/2004.
What are my passenger rights when flying to and from the UK?
All flights departing from an EU airport or flights flying into an EU airport on an European carrier. In other words, if you are flying from anywhere in the UK, your rights will be covered by European law. It does not matter with which airline you are flying or your destination, you will have the right to claim for compensation if your flight has been delayed or cancelled.
If you’re flying back to the UK however, you must be flying with a European carrier in order to be entitled to claim for compensation.
Example: A cancelled flight from London to New York is eligible for compensation regardless the carrier. A cancelled flight from New York to London with British Airways is also eligible for compensation. However, a cancelled flight from New York to London with Delta Airlines is NOT eligible for compensation.
Which flights are eligible for compensation when flying from or to the United Kingdom?
In conclusion, these are the circumstances that must be met for you to have the right to claim compensation for your flight’s delay or cancellation:
All flights departing from the United Kingdom
Flight arriving to the United Kingdom and being operated by a European Airline
When will I be entitled to compensation for a flight delay or cancellation?
Generally speaking, you will be entitled to compensation if you’ve arrived at your final destination with a delay greater than 3 hours and if the cause of your flight’s delay or cancellation cannot be considered an extraordinary circumstance. That means, the airline must be responsible for the factors that caused your disruption.
What is the deadline for claiming compensation in the UK?
Luckily for passengers flying to or from the UK, the law establishes the longest statue of limitations in Europe when it comes to claiming compensation for flight delays and cancellations. In the UK one can claim compensation for flights of up to 6 years in the past.
How much compensation can I receive in the UK for a flight delay or cancellation?
The amounts to be paid out by airlines as compensation are set, in euros, by Regulation EC 261/2004. They are determined by the distance of the disrupted flight. In the case of missed connections, the total distance of your scheduled travel is taken into account to establish the amount. Please note that the amounts in GBP will vary depending on the exchange rate, but they are as follows:
Flights with a distance of up to 1500 km: £220.00
Flights with a distance between 1500-3500 km : £350.00
Flights with a distance greater than 3500 km: £530.00
If you are still not sure if you can claim compensation for your flight, we’d be more than happy to help you. You use our claim calculator on the right side of this page and you will know almost immediately. If you want Flight-Delayed to take care of absolutely everything and ensure that the airline doesn’t get away with wrongly rejecting your claim, you can submit your claim with us here:
We have the specific tools and databases needed to corroborate the airlines’ arguments and to verify all the information regarding your flight. Best of all, our 25% win fee will only apply if we are able to claim your compensation. Even if it means taking the airline to court! Don’t hesitate, exercise your rights.
Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.
Siu Wan Lee
Tuesday 26 July 2016
Really simple to use, and didn't take very long for my claim to be processed.
Alice C Farmer
Thursday 21 July 2016
I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.
Wednesday 20 July 2016
Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...
Wednesday 13 July 2016
Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!
Friday 17 June 2016
This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.
Tuesday 7 June 2016
i have had great help with the flight delayed trip thankyou very much to u and team
Friday 3 June 2016
Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason.
For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation.
it's very easy to fill out the form to Claim and they answer/help right away.
you should try with this even though Airline already refused to pay you with several reason.
Monday 30 May 2016
It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31.
Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.
Friday 27 May 2016
Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you
Janet Okorn Beech
Thursday 26 May 2016
Didn't expect result But cash son it's way to.me. Thank you. Great company
Tuesday 24 May 2016
What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough
Monday 23 May 2016
Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going
Wednesday 18 May 2016
Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.
Thursday 12 May 2016
My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss.
I have received £195.62 minus a 25% charge, I actually received £145.07.
All this took approx 5 weeks from beginning of claim to having payment into bank.
HIGHLY RECOMMEND and thank you flight-delayed
Tuesday 10 May 2016
Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.
Monday 9 May 2016
What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.
Saturday 7 May 2016
Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.
Wednesday 4 May 2016
Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim.
Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.
Tuesday 19 April 2016
My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!
Tuesday 12 April 2016
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