Millions of passengers used to be affected by different types of disruptions to their flights and there were barely any consequences for the airlines involved. This all changed when the European Parliament and Council created what is now known as Regulation EC 261/2004 in order to protect air passengers’ rights.
Where does my right to be compensated for a flight’s delay or cancellation come from?
The Regulation EC 261/2004 provides the rules and criteria from which it will be determined if the airlines need to pay compensation to their passengers when they’ve experienced a flight cancellation or if they have been denied boarding. It was not until the Sturgeon ruling when it was established that flight delays greater than 3 hours should be treated and compensated in a similar way as cancelled flights.
What are extraordinary circumstances and how do they affect my rights as a passenger?
However, there are exceptions to when an airline must pay compensation to its passengers, and those are named as extraordinary circumstances by the regulation itself. These circumstances can be quite different but they all consist of events that can be considered to happen outside of an airline’s sphere of control. Think about terrible weather conditions, political unrest or a serious threat to the safe operation of the flight. These ‘force majeure’ events will exonerate the airlines from paying any compensation, regardless if the disruption was a delay or a cancellation
When do my passenger rights come into effect?
If you are flying to or from the European Union, chances are that your flight will be protected. Although there are some exceptions. If you want to find out in a couple of seconds, you can always utilise our claim calculator and get our advice for free:
These are the conditions that your flight must meet in order to be under the scope of Regulation EC 261/2004:
You were flying from any airport located in a country that is a member State of the European Union or;
You were flying with a European airline and you were arriving at an airport located inside a member State of the European Union.
If you think that an exception may affect your right to claim for compensation, we would be more than happy to have a look at your route.
How much compensation do my rights as an air passenger grant me?
The distance covered by your flight's route will determine the amount that you’ll receive as compensation for your disrupted flight, disregarding if it has been delayed or cancelled:
For all flights of 1,500 kilometres or less, EUR 250
For all intra-Community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres, EUR 400
For all other flights (routes covering a distance greater than 3,500 kilometres) you'll be entitled to receive EUR 600*
*If you’ve arrived at your final destination with a total delay greater than 3 hours but less than 4 hours, the airline will be able to apply a 50% reduction to the total amount established in the regulation.
Every year, about 500 million people suffer from flight delays and cancellations and 30 million of them have the right to get compensation. Money that up until now remained with the airlines, amounting to almost three billion euros every single year!
Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.
Siu Wan Lee
Tuesday 26 July 2016
Really simple to use, and didn't take very long for my claim to be processed.
Alice C Farmer
Thursday 21 July 2016
I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.
Wednesday 20 July 2016
Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...
Wednesday 13 July 2016
Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!
Friday 17 June 2016
This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.
Tuesday 7 June 2016
i have had great help with the flight delayed trip thankyou very much to u and team
Friday 3 June 2016
Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason.
For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation.
it's very easy to fill out the form to Claim and they answer/help right away.
you should try with this even though Airline already refused to pay you with several reason.
Monday 30 May 2016
It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31.
Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.
Friday 27 May 2016
Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you
Janet Okorn Beech
Thursday 26 May 2016
Didn't expect result But cash son it's way to.me. Thank you. Great company
Tuesday 24 May 2016
What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough
Monday 23 May 2016
Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going
Wednesday 18 May 2016
Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.
Thursday 12 May 2016
My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss.
I have received £195.62 minus a 25% charge, I actually received £145.07.
All this took approx 5 weeks from beginning of claim to having payment into bank.
HIGHLY RECOMMEND and thank you flight-delayed
Tuesday 10 May 2016
Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.
Monday 9 May 2016
What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.
Saturday 7 May 2016
Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.
Wednesday 4 May 2016
Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim.
Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.
Tuesday 19 April 2016
My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!
Tuesday 12 April 2016
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